Pyxis Interactive Management Solutions is a multi-channel access solutions provider for contact centres, enterprises and service providers. Established in 2002, Pyxis Interactive Management Solutions specializes in delivering Interaction Management (IM), Natural Language Speech Recognition (NLSR), e-Customer Relationship Management (eCRM), and voice over IP (VoIP) solutions. Pyxis Interactive Management Solutions AnyMedia Vision is about building value across these technologies to deliver intelligent solutions that enable effective, convenient and personalized interactions through AnyMedia.

Our client base includes leading Asia-Pacific businesses such as Sony Music, SITEL, The Simon Richards Group, Aussie Home Loans, and Fujitsu. Pyxis Interactive Management Solutions dynamic business logic is represented in India, Sydney and New Zealand.

A total communications solution on a single server

The Pyxis Interactive Management Solutions is a unique service that provides the contact centre and enterprise with unified communication capabilities.

Central to the Pyxis Interactive Management Solutions service, is the communication server, which allows you to manage all phone, fax (traditional), e-mail, voice-mail, web (existing), and mobile wireless and PDA (emerging) interactions in one, centralized environment.

The Pyxis Interactive Management Solutions service is geared towards building application value around interaction management platforms. Pyxis Interactive Management Solutions gives you the flexibility to customize your application, permits a simple integration process and allows for effortless system updates.

A trend in today's contact centre market is seeing a significant shift from PABX switches to PC based communication servers. Hardware based, disparate systems are now being superseded by software platforms that can integrate with, or replace legacy systems. More than ever before, businesses need to adopt new technologies that accommodate the convergence of voice and data, and use systems with natural flexibility, in order to remain ahead of the competition.

Pyxis Interactive Management Solutions currently occupy a large number of reputable contact centre businesses across the Asia-Pacific region. Pyxis Interactive Management Solutions success lies in its ability to provide clients with a personalized and customized solution - helping them to achieve their goals.